Presenting Partner
Co - Presenting Partner
Powered By
Corporate Partner
Business Development Partner

The SMART CX 2nd EDITION SUMMIT & AWARDS 2023 was an incredible event that took place on Friday, July 14, 2023, at the Radisson Blu Mumbai International Airport. This event was a monumental success, bringing together industry experts and professionals to explore and discuss the evolving landscape of customer experience (CX).

Key themes discussed during this event included
  • Customer Experience (CX) Technology Trends in 2023 & Beyond
  • Changing Customer Journey and Channel Management
  • Data, Analytics, and Insights in Customer Experience
  • Tools & Technologies Spearheading CX Success
  • Personalizing CX While Ensuring Data Protection
  • Customer Experience in the Age of AI
  • Conversational CX: The Future of Customer Communication
The agenda featured
  • Strategic Keynotes and Guest Speakers at the forefront of harnessing the full power of CX to drive business growth
  • Role-based sessions aligned with the priorities of CX, B2C Marketing, and Digital Leaders.
  • Innovative session formats to meet different learning styles, including analyst presentations, panel discussions, and more
  • Marketplace opportunities to help find the right solution provider for Customer Experience needs
  • Networking opportunities that allowed attendees to expand their community, meet with Forrester analysts, and connect with peers who faced similar challenges.
Why Attend?

The event provided attendees with a unique opportunity to:

  • Gain insights from industry peers on managing uncertainty and keeping people motivated
  • Receive guidance from expert speakers on fine-tuning their customer experience strategies and staying current with emerging business trends
  • Understand the impact of new technology and be inspired by distinguished leaders who are at the forefront of their game
  • Get actionable advice on specific business challenges and have their most pressing questions answered
  • Recognize the importance of customer-centricity in competing in disruptive environments
  • Make the most of Virtual Networking, which was a crucial need of the hour.
Sponsors benefited by:
  • Gaining preferential access to senior executives in their target market
  • Demonstrating their newest products to generate sales leads
  • Meeting decision-makers face-to-face to leverage their product and brand building
  • Establishing strong relationships and making proposals to potential customers
  • Demonstrating expertise and product excellence to a large, engaged audience
  • Enjoying unparalleled exposure for their brand and expertise at a premier Summit.


Thank you to all who attended and contributed to the success of SMART CX 2nd EDITION SUMMIT & AWARDS 2023