The SMART CX 2nd EDITION SUMMIT & AWARDS 2023 was an incredible event that took place on Friday, July 14, 2023, at the Radisson Blu Mumbai International Airport. This event was a monumental success, bringing together industry experts and professionals to explore and discuss the evolving landscape of customer experience (CX).

• Customer Experience (CX) Technology Trends in 2023 & Beyond
• Changing Customer Journey and Channel Management
• Data, Analytics, and Insights in Customer Experience
• Tools & Technologies Spearheading CX Success
• Personalizing CX While Ensuring Data Protection
• Customer Experience in the Age of AI
• Conversational CX: The Future of Customer Communication

• Strategic Keynotes and Guest Speakers at the forefront of harnessing the full power of CX to drive business growth
• Role-based sessions aligned with the priorities of CX, B2C Marketing, and Digital Leaders.
• Innovative session formats to meet different learning styles, including analyst presentations, panel discussions, and more
• Marketplace opportunities to help find the right solution provider for Customer Experience needs
• Networking opportunities that allowed attendees to expand their community, meet with Forrester analysts, and connect with peers who faced similar challenges.

The event provided attendees with a unique opportunity to:
 

• Gain insights from industry peers on managing uncertainty and keeping people motivated
• Receive guidance from expert speakers on fine-tuning their customer experience strategies and staying current with emerging business trends
• Understand the impact of new technology and be inspired by distinguished leaders who are at the forefront of their game
• Get actionable advice on specific business challenges and have their most pressing questions answered
• Recognize the importance of customer-centricity in competing in disruptive environments
• Make the most of Virtual Networking, which was a crucial need of the hour.

• Gaining preferential access to senior executives in their target market
• Demonstrating their newest products to generate sales leads
• Meeting decision-makers face-to-face to leverage their product and brand building
• Establishing strong relationships and making proposals to potential customers
• Demonstrating expertise and product excellence to a large, engaged audience
• Enjoying unparalleled exposure for their brand and expertise at a premier Summit.

Thank you to all who attended and contributed to the success of SMART CX 2nd EDITION SUMMIT & AWARDS 2023