WCAG 2.0 Compliance for Indian Banks: AEM for Faster Implementation

Making banking more accessible isn’t just about ticking boxes—it’s about ensuring every customer, regardless of their ability, age, or device, can confidently navigate your digital platforms. For Indian banks, this means aligning with the Web Content Accessibility Guidelines (WCAG) 2.1 (Level AA), a global standard that’s also in step with RBI’s digital accessibility mandates. In the digital banking era—where more customers are opening accounts, applying for loans, and managing investments online—accessibility isn’t a nice-to-have. It’s critical for improving adoption, reducing friction, and delivering a smooth, inclus

Adobe Experience Manager (AEM) lays the groundwork for building accessible experiences with consistency and speed. With built-in tools and strong integration capabilities, AEM empowers banks to meet accessibility standards without overhauling existing systems. 

Learn more from Adobe’s official WCAG guide: https://experienceleague.adobe.com/en/docs/experience-manager-65/content/managing/accessibility/qg-wcag 

What Is WCAG  and Why Does It Matter? 

WCAG , developed by the World Wide Web Consortium (W3C), defines how to make web content more accessible for people with disabilities. Indian banks must adopt these standards to ensure inclusivity and comply with RBI's directives. The key principles include: 

1. 1. Perceivable – Make content visible and audible (e.g., image alt text, readable fonts, high contrast).
   2. Operable – Make navigation usable by all, including keyboard-only users.
   3. Understandable – Use plain language and intuitive interfaces. 
   4. Robust – Ensure compatibility with current and future assistive technologies. 

Why It’s for Everyone, Not Just a Few – Accessibility supports a broad spectrum of users—those with physical, visual, cognitive, or age-related challenges. Whether it’s someone navigating with a screen reader, an elderly customer managing their finances, or a user on a basic mobile device, accessible design ensures that digital banking works seamlessly for all. WCAG 2.1 helps banks create inclusive platforms that expand customer reach and reinforce trust across every demographic. It benefits a wide range of users—older adults who may struggle with small text, individuals recovering from temporary injuries, or customers using older devices or slow connections. By following WCAG 2.1, banks can better serve these diverse groups, expand reach and build deeper trust in their digital channels 

Why AEM Is the Right Platform?

Adobe Experience Manager equips your development and content teams with everything they need to build accessible experiences from the ground up: 

- Out-of-the-Box Accessible Templates – Save time with built-in, WCAG-compliant components. 
- Automated Alt-Tagging & Color Checks – Eliminate guesswork with smart tools. 
- Headless & Structured Delivery – Ensure compatibility with screen readers and mobile devices. 
- Real-Time Testing – Integrated accessibility checks reduce back-and-forth. 

These features directly support digital banking needs—ensuring that every form, dashboard, statement, and user interaction is built with accessibility in mind. 

Axeno’s Edge in Digital Accessibility 

At Axeno, we go beyond compliance. We help Indian banks build digital platforms that are inclusive, intuitive, and impactful: 

- AEM Expertise with Purpose – Our developers are experienced in WCAG 2.1 and specialize in building accessible, scalable components. 
- Seamless Integrations – We ensure smooth integration with third-party accessibility tools and plugins. 
- Customization for Real-World Use – Whether it's adapting navigation for screen readers or optimizing forms for all users, we create solutions that serve real needs. 
- Continuous Guidance – From audits to implementation and testing, we support your accessibility journey end-to-end. 

By partnering with Axeno, your bank delivers more than just a website—it offers a digital banking experience that’s truly built for everyone. 

Final Thoughts 

Accessibility is no longer a compliance checkbox—it’s a customer experience priority. With AEM as your foundation and Axeno as your strategic partner, your bank can deliver inclusive digital services that reach more people, build trust, and strengthen your brand. 

Let’s make inclusive banking the norm. Talk to Axeno today. 

Ready to accelerate accessibility? Let Axeno help you build inclusive, compliant digital banking experiences with AEM. [Get in touch today.]