WCAG 2.0 Compliance for Indian Banks: AEM & Gen AI for Faster Implementation

Written by: Content Team
Mar 21, 2025
3 minute read
Adobe Experience Manager adobe Website Accessibility BFSI

Ensuring accessibility in online banking is no longer optional, it’s a necessity. With a growing reliance on digital banking services, Indian financial institutions must prioritize inclusivity to cater to all users, including those with disabilities. The Web Content Accessibility Guidelines (WCAG) 2.0 provide a structured framework to enhance website accessibility, aligning with the Reserve Bank of India’s (RBI) digital accessibility mandates.

Adobe Experience Manager (AEM) offers a powerful platform to implement these guidelines efficiently. When combined with Generative AI (Gen AI), banks can accelerate compliance, optimize accessibility features, and enhance digital user experiences with remarkable speed and accuracy.

For more details on WCAG 2.0 compliance in AEM, refer to Adobe’s official guide.

Understanding WCAG 2.0 for Indian Banks

WCAG 2.0, developed by the World Wide Web Consortium (W3C), sets global standards for web accessibility. For Indian banks, these guidelines are crucial in aligning with the Reserve Bank of India’s (RBI) digital accessibility mandates. The key principles of WCAG 2.0 include:

  1. Perceivable – Information must be presented in a way users can perceive (e.g., providing text alternatives for non-text content, ensuring contrast ratios, etc.).
  2. Operable – Navigation must be possible via different inputs, including keyboard-only interactions.
  3. Understandable – Content must be clear and easy to comprehend.
  4. Robust – Websites should be compatible with assistive technologies.

Adobe Experience Manager: A Strong Foundation for Compliance

AEM, as a leading digital experience platform, offers robust features that help banks implement WCAG 2.0 efficiently. Some of its key accessibility-supporting functionalities include:

  • Built-in Accessibility Features – AEM provides accessible templates, automated tagging, and contrast checking to facilitate compliance.
  • Headless CMS Capabilities – Ensures content is delivered in a structured manner that supports assistive technologies.
  • Component-based Development – Developers can create reusable, WCAG-compliant components, ensuring consistency across banking platforms.
  • Automated Testing & Reporting – AEM’s integration with accessibility testing tools allows for real-time issue detection and correction.
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The Gen AI Advantage: Speeding Up WCAG 2.0 Implementation

Generative AI is revolutionizing the way Indian banks implement WCAG 2.0 compliance on AEM. Here’s how:

  1. Automated Content Optimization – Gen AI can analyze existing content and suggest improvements, such as adding alternative text for images or improving readability.
  2. AI-Powered Code Remediation – AI-driven tools can scan code for accessibility issues and suggest immediate fixes, reducing manual effort and increasing development speed.
  3. Personalized User Experiences – AI can dynamically adjust website elements based on user preferences, ensuring a seamless experience for individuals with disabilities.
  4. Rapid Testing & Continuous Monitoring – AI-driven automation continuously monitors accessibility compliance, making real-time adjustments to ensure WCAG adherence.

Case Study: How an Indian Bank Achieved Faster Compliance

A leading Indian bank leveraged AEM with Gen AI tools to achieve WCAG 2.0 compliance within months instead of years. By automating content audits, generating accessible components, and implementing AI-powered testing, they improved website accessibility by over 80%, significantly enhancing customer satisfaction and regulatory adherence.

Additionally, Axeno has successfully helped elevate banking experiences through digital transformation. Their case study on transforming digital banking experiences provides valuable insights into how AI-powered solutions and accessibility enhancements can revolutionize banking. Read more about their approach here.

Conclusion

For Indian banks, ensuring WCAG 2.0 compliance is not just about meeting regulations but also about delivering inclusive digital experiences. Adobe Experience Manager, coupled with Generative AI, provides an unparalleled advantage by accelerating compliance, enhancing content accessibility, and improving user engagement. By leveraging these advanced technologies, banks can ensure that their digital platforms are accessible, efficient, and future-ready.

Are you ready to enhance accessibility with speed? Explore the power of AEM and Gen AI today! Get in touch with us for more information.