Case Studies

ROYAL ENFIELD

Creating distinct platforms captivating diverse rider base.

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CHLI 1

REIMAGINING DIGITAL ASSET MANAGEMENT WITH AEM ASSETS PRIME & ULTIMATE

In the world of varying yet distinguished needs of technological landscape for organizations, Adobe has..

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CHLI 1 (1)

CANARA - HSBC LIFE INSURANCE

Enhancing the online insurance buying experience with advanced technology and seamless integrations

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CHLI 1 (2)
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Strategy and Implementation

Unlock your CX platform's full potential

Program Management

Create project roadmap, define milestones, and outline deliverables for a smooth rollout.

Vector (5)

Integration

Martech / CRMs / ERPs / Payment gateways like Adobe, Hubspot, SalesForce, Lead Squared, SAP, Oracle , Paypal and other bespoke apps

Platform Assessment

Assess current platform and advise on viability, rationale & fitment

Solution Architecture

Design the overall technical architecture for platform, considering scalability, performance, security, and integration requirements

Omni - channel Engagement

Exploit multi - channel experience with the design you dreamt

Frontend Development

Frontend development@2x

Frontend Development

Uniform user experience across web, mobile, app, social media, email, whatsapp

Multi - Device Support

multiple device support@2x

Multi - Device Support

Ensuring applications responsiveness across multiple devices and screen sizes

Multi - Channel Campaigns

multi channel campaigns@2x

Multi - Channel Campaigns

Configure campaigns across web, mobile, email, and social media to deliver a unified brand experience.

Manage Digital Multiverse

Manage digital multiverse@2x

Manage Digital Multiverse

Multiple sites, regions, product, langualges, SBUs, portals via a unified CX motherboard

Performance Optimization

Accelerate experience

Concurrency Management

Implement multi-threading and asynchronous processing techniques to avoid performance bottlenecks.

Cloud

Set up / Migration to scalable cloud infrastructure to hanld peak traffic or content spikes, smooth concurrency

CDN Optimization

Reduce latency & improve load times,especially for high-traffic periods across different regions.

Channel Modernization

Architect new channels (like voice assistants, IoT devices) without complete platform overhauls.

Workflows and Compliance
Get your house of CX in order
  • Cloud Infosec
  • Regulatory Norms
  • Custom Workflow Development
  • Custom Automation

Ensure secure hosting and operations, including vulnerability scanning, encryption, and compliance.

Accessibility , WCAG 2.0 (level AA)

Design and implement workflows for content authoring, approval, publication, etc.    

Automate workflows for rights management and control panel for multi-administered CX platform

Managed Services

Rectangle 40282
  • Version Updates
    Control version upgrades in both CX platform or the delivery agent
  • Performance Tuning
    Code optimization, database indexing, load balancing, and caching strategies to improve concurrency.
  • System Monitoring & Alerts
    Set up tools to monitor platform health, uptime, and performance.
  • Infosec Updates
    Regularly updating platform for security patches and new features.