Home /
MODERNIZE CX /
FOSTER EXPERIENCE /

Create Clicks that Stick, Connections that Last

Get In Touch

Strategy and Implementation

Unlock your CX platform's full potential

Program Management

Create project roadmap, define milestones, and outline deliverables for a smooth rollout.

Integration

Martech / CRMs / ERPs / Payment gateways like Adobe, Hubspot, SalesForce, Lead Squared, SAP, Oracle , Paypal and other bespoke apps

Platform Assessment

Assess current platform and advise on viability, rationale & fitment

Solution Architecture

Design the overall technical architecture for platform, considering scalability, performance, security, and integration requirements

Strategy and Implementation

Unlock your CX platform's full potential

Program Management

Create project roadmap, define milestones, and outline deliverables for a smooth rollout.

Integration

Martech / CRMs / ERPs / Payment gateways like Adobe, Hubspot, SalesForce, Lead Squared, SAP, Oracle , Paypal and other bespoke apps

Platform Assessment

Assess current platform and advise on viability, rationale & fitment

Solution Architecture

Design the overall technical architecture for platform, considering scalability, performance, security, and integration requirements

Omni - channel Engagement

Exploit multi - channel experience with the design you dreamt

Frontend Development

Uniform user experience across web, mobile, app, social media, email, whatsapp

Multi - Device Support

Multi - Device Support

Ensuring applications responsiveness across multiple devices and screen sizes

Multi - Channel Campaigns

Configure campaigns across web, mobile, email, and social media to deliver a unified brand experience.

Manage Digital Multiverse

Multiple sites, regions, product, langualges, SBUs, portals via a unified CX motherboard

Performance Optimization

Accelerate experience

Concurrency Management

Implement multi-threading and asynchronous processing techniques to avoid performance bottlenecks.

Cloud

Set up / Migration to scalable cloud infrastructure to hanld peak traffic or content spikes, smooth concurrency

CDN Optimization

Reduce latency & improve load times,especially for high-traffic periods across different regions.

Channel Modernization

Architect new channels (like voice assistants, IoT devices) without complete platform overhauls.

Workflows and Compliance

Get your house of CX in order

Cloud Infosec
Regulatory Norms
Custom Workflow Development
Custom Automation

Ensure secure hosting and operations, including vulnerability scanning, encryption, and compliance.

Accessibility , WCAG 2.0 (level AA)

Design and implement workflows for content authoring, approval, publication, etc.

Automate workflows for rights management and control panel for multi-administered CX platform

Cloud Infosec

Ensure secure hosting and operations, including vulnerability scanning, encryption, and compliance.
Regulatory Norms

Accessibility , WCAG 2.0 (level AA)
Custom Workflow Development

Design and implement workflows for content authoring, approval, publication, etc.
Custom Automation

Automate workflows for rights management and control panel for multi-administered CX platform

Managed Services

Version Updates

Control version upgrades in both CX platform or the delivery agent
Performance Tuning

Code optimization, database indexing, load balancing, and caching strategies to improve concurrency.
System Monitoring & Alerts

Set up tools to monitor platform health, uptime, and performance.
Infosec Updates

Regularly updating platform for security patches and new features.