Deliver Hyper-Personalized Customer Experiences in Real Time

Personalization has become the expectation.

Every interaction should recognize who the customer is, what matters to them, and where they are in their journey — and deliver experiences that feel individually tailored at every step.

Strategy and Implementation

Unlock your CX platform's full potential

Program Management

Create project roadmap, define milestones, and outline deliverables for a smooth rollout.

Integration

Martech / CRMs / ERPs / Payment gateways like Adobe, Hubspot, SalesForce, Lead Squared, SAP, Oracle , Paypal and other bespoke apps

Platform Assessment

Assess current platform and advise on viability, rationale & fitment

Solution Architecture

Design the overall technical architecture for platform, considering scalability, performance, security, and integration requirements

Our Personalization Solutions Deliver

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AI Omnichannel

Personalization across web, mobile, email, and commerce.

Dynamic Segments

Dynamic Segments

Built from unified profiles and real-time behavior.

Real-time offers

Real-Time Offers

CDP + AI power instant content and offer tweaks.

Context aware recommendations

Next-Best Action

Context-aware recommendations on every channel.

Native Orchestration

Native Orchestration

Works with Adobe Target, RT-CDP, MoEngage, and journeys.

Build dynamic personalized journeys that convert.

Request a Personalization Strategy Session

YOU MAY NEED TO KNOW

Frequently Asked Questions

What is hyper-personalization, and why is it important for customer experience?

Hyper-personalization goes beyond basic personalization by delivering truly one-to-one experiences to customers. It's crucial because customers now expect every interaction to be tailored to their unique intent and past history.

 

How do your personalization solutions achieve real-time hyper-personalization?

 Our solutions leverage AI-driven personalization across various channels like web, mobile, email, and commerce. We achieve real-time capabilities through dynamic segmentation using unified customer profiles and behavioral data, allowing for context-aware "next-best actions" across every channel.

What kind of data is used to power these personalization efforts?

Personalization efforts are powered by unified customer profiles and behavioral data. This information is processed by a Customer Data Platform (CDP) and AI to enable real-time content and offer personalization.

Which channels can benefit from your real-time hyper-personalization solutions?

Our solutions provide AI-driven personalization across a wide range of channels, including web, mobile, email, and commerce.

What are "dynamic segments" and how do they contribute to personalization?

 Dynamic segmentation involves categorizing customers in real-time based on their unified profiles and behavioral data. This allows for fluid and responsive personalization, as customer segments can change based on their live interactions and evolving needs.

Can your personalization solutions integrate with existing marketing and data platforms?

Yes, our solutions are designed for integration with popular platforms such as Adobe Target, Real-Time Customer Data Platform (RT-CDP), MoEngage, and various journey orchestration tools.

What are "next-best actions" in the context of your personalization solutions?

"Next-best actions" refer to the most relevant and effective steps or offers presented to a customer at any given moment. These are context-aware, meaning they are dynamically determined based on the customer's real-time behavior and data across all channels.

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